Return Policy Page
Returns Policy
- If your product is
damaged, defective, incorrect or incomplete at the time of delivery, please
file a return request on the app or website within 15 days of the delivery
date.
- For selected
categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s
bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are
women's intimate apparel, men's innerwear, swimwear, eyewear, jewellery,
watches, duffel bags, shoe-care.
- For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can befound on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our Warranty Policy.
Issuance of Refunds
If your product is eligible for a refund, you can choose your
preferred refund method based on the table below. The shipping fee is refunded
along with the amount paid for your returned product.
The time required to complete a refund depends on the refund
method you have selected. Once we have received your product (2-3 working days)
and it has undergone a quality control (1-2 working days), the expected refund
processing times are as follows:
Please note that this policy does not apply to elozaa.com
Global products.
|
Payment Method |
Refund Option |
Refund Time |
|
All |
Refund Voucher |
1-2 working days |
|
Debit or Credit Card |
Debit or Credit Card Payment Reversal |
9-10 working days |
|
bKash |
Bank Deposit / Mobile Payment Reversal |
7 working days |
|
Cash on Delivery (COD) |
Bank Deposit |
4-5 working days |
Elozaa.com Voucher |
Refund Voucher |
1-2 working days |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
Shoptixs.com | Bangladesh’s Trusted Online Marketplace
Shoptixs.com is one of the leading online shopping platforms in Bangladesh with Cash on Delivery (COD) service. Shop easily from a wide range of categories including Electronic Devices & Accessories, TV & Home Appliances, Health & Beauty, Babies & Toys, Groceries & Pets, Home & Lifestyle, Women’s & Men’s Fashion, Watches & Accessories, Sports & Outdoor, Automotive & Motorbike, Furniture & Decoration, and much more.
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